Refunds and cancellations
The subscription
- Cancel any time, from the License page in the app or by writing to us. Nothing is charged after that.
- Monthly plan: it runs to the end of the month already paid. The current month is not refunded.
- Yearly plan: if you ask within 30 days of the first yearly payment, we refund it in full. After 30 days there is no refund, and the plan runs to the end of the year already paid. The same applies to a yearly plan paid by check.
- Free months: while you are in the free months that came with a box, nothing has been charged. Cancel before they end and nothing is ever charged.
- Seats: removing a seat stops it at the next bill. Seats already paid for are not refunded for the part of the month or year left.
A box bought from us
- 30 days to return it. Tell us within 30 days of delivery and send the box back in the condition you received it, with everything that came with it. We refund the price of the box minus return shipping. The install fee is not refunded once the install has been done.
- After 30 days the box is yours and the warranty applies, see the terms of service. A part that fails under warranty is replaced, not refunded.
- Before a box goes back, export your data from the app and take a backup. We wipe every returned box.
Install and support fees
An install that has been done is not refunded. A visit that has not happened yet is refunded in full if you cancel it a day or more ahead.
How to ask
Email us with your company name and your license id (it is on the License page in the app and on your receipt). Refunds go back to the card or account you paid with. The money usually shows within 5 to 10 business days after we approve it; that part is up to your bank.